Privacy Policy

Privacy Policy for Mop and Go Application

Mop and Go (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of its users. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Mop and Go mobile application (“the App”).

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information (Cleaners)

When cleaners use the App, we may collect:

  • Full name

  • Phone number

  • Email address

  • IBAN Number

  • Login credentials

  • Punch-in and punch-out timestamps

  • Location data (only during working hours, if enabled)

b. Client Information

Cleaners may have access to limited client information, including:

  • Client name

  • Client phone number

  • Service address

This information is provided strictly for work-related purposes.

c. Device & Usage Information

We may collect:

  • Device type and operating system

  • App usage data

  • IP address

  • Log files and error reports

2. How We Use Information

We use the collected information to:

  • Enable cleaners to punch in and out of jobs

  • Facilitate communication between cleaners and clients

  • Manage job assignments and schedules

  • Improve app functionality and performance

  • Ensure security and prevent misuse

  • Comply with legal and regulatory obligations

3. Access to Client Contact Details

Client contact details are:

  • Visible only to authorised cleaners assigned to a specific job

  • To be used solely for service-related communication

  • Not to be shared, stored externally, or used for personal or marketing purposes

Any misuse of client data may result in suspension or termination of access.

4. Data Sharing and Disclosure

We do not sell or rent personal data.

We may share information only:

  • With service providers who support app operations (e.g. hosting, analytics), under strict confidentiality

  • When required by law or legal process

  • To protect the rights, safety, or property of Mop and Go, clients, or users

5. Data Storage and Security

We implement appropriate technical and organisational security measures to protect personal data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

While we strive to protect your information, no system is 100% secure.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the App’s services

  • Meet legal and operational requirements

Data may be anonymised or deleted once no longer required.

7. User Rights

Depending on applicable data protection laws, users may have the right to:

  • Access their personal data

  • Request correction of inaccurate data

  • Request deletion of data

  • Object to or restrict certain processing

Requests can be made using the contact details below.

8. Location Data

If enabled, location data is used solely to:

  • Verify job attendance

  • Confirm punch-in and punch-out accuracy

Location tracking occurs only during working hours and is not used for continuous monitoring.

9. Children’s Privacy

The Mop and Go App is not intended for use by individuals under the age of 18. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App and become effective upon publication.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how data is handled, please contact:

Mop and Go
 Email: hello@lenitex.com
 Phone: +356 99557761